Beyond Recruitment: Consulting for the Interiors sector
Based in Clerkenwell, Surtio specialises in the interiors, furniture, and construction industry in London and the UK.
Our Services
We provide end to end solutions from consulting, business transformation, and recruitment of all major roles including C-suite, Sales, Marketing, Logistics and Operations in London and the UK.
For Job Seekers
We discuss relevant job roles with our candidates based on their skills and personality to ensure a correct long term fit.
Learn MoreFor Employers
Our industry knowledge allows us to give our clients an up to date overview of the London office furniture sector.
Learn MoreConsultancy
We offer a service for companies who are looking for impartial and unbiased advice, based on fact, not opinion.
Learn MoreFeatured Jobs
Browse our latest job opportunities in the furniture industry
Sales Support
Hybrid - London and Rainham with potential for home working once established
Up to £35k
A leading integrated furniture and workplace design company, recognized as one of the UK’s largest, is seeking a dedicated Customer Service/Sales Support Representative. With a team of over 50 furniture, design, and workplace experts, the company excels in shaping innovative spaces that enhance the performance and well-being of their occupants. This role offers an exciting opportunity to contribute to a dynamic environment, supporting sales teams across key UK locations including London, Rainham, and Leeds. Reporting directly to the Commercial Manager, the Sales Support Representative will be instrumental in facilitating the sales process and ensuring smooth client operations. Key responsibilities include generating client quotations, developing cost plans, processing purchase orders, and managing customer requests and telephone queries. The role also involves producing compelling furniture presentation documents, providing essential product knowledge to assist sales decisions, and undertaking logistical planning and project file management. The ideal candidate will be highly organised, numerate, and possess a good working knowledge of Microsoft Office applications, particularly Excel, Word, and PowerPoint. They should demonstrate a proactive and flexible approach, with a keen eye for detail and the ability to meet deadlines in a fast-paced, high-pressure environment. Excellent communication and time-management skills are essential, coupled with the confidence to manage multiple projects and priorities effectively while maintaining professional and courteous client relations. Experience working in a busy and varied sales support role, ideally within the furniture dealer or manufacturing sector, is crucial. Proficiency in sales support databases, strong interpersonal skills for engaging with clients and suppliers at all levels, and the capability to quickly master new order management systems are also vital. Desirable experience includes sales support within the interior sector, making this an ideal role for an individual looking to leverage their expertise in a prominent design-led company.
View DetailsShowroom Manager
Clerkenwell, London
£35,000 + benefits
This is an exceptional opportunity for a polished and proactive Showroom Manager to take full ownership of a brand-new, premium showroom located in the vibrant Clerkenwell district of London. As a key ambassador for a leading design and interiors brand, you will be instrumental in launching and shaping a flagship space, ensuring it delivers an unparalleled client experience and operates to the highest standards. This role places you at the forefront of the brand, confidently presenting its exquisite portfolio to Dealers and the Architecture & Design (A+D) community within this prestigious design hub. The successful candidate will be responsible for a comprehensive range of duties, spanning client engagement, operational excellence, and facilities management. You will deliver a best-in-class client experience, managing appointments, coordinating premium hospitality for events, and fostering strong, long-term relationships with clients and partners. Operational responsibilities include overseeing the showroom's launch and ongoing management, maintaining impeccable client-ready standards, managing product displays and inventory, and ensuring smooth daily operations, including opening and closing procedures. Additionally, you will oversee facilities maintenance, coordinate repairs, manage relationships with contractors, and ensure compliance with health & safety standards. Beyond operational duties, the role involves crucial support for the sales and marketing teams. This includes assisting in client engagement and showroom presentations, maintaining up-to-date product samples and marketing materials, and helping to plan and deliver showroom events and product launches. The ideal candidate will bring previous experience in a luxury retail, interiors, or design-led showroom environment, coupled with strong presentation skills and excellent organizational abilities. A proactive, hands-on approach, high attention to detail, a commitment to premium standards, and a keen interest in design and technology are essential for success in this dynamic and design-led working environment.
View DetailsSenior Sales Executive
London, England
Up to £60k basic - OTE £100k
A leading commercial interiors company, registered in England, is seeking a Senior Sales Executive to join its dynamic team. This pivotal role is responsible for driving the development of high-quality sales opportunities, fostering a collaborative and team-first approach to secure commercially sound and deliverable projects for the company. The Senior Sales Executive will lead complex and higher-value sales opportunities from initial engagement through to appointment. This involves strategically shaping opportunities with insight, precise preparation, and clear positioning. The role also requires active participation in lead generation, meticulous pipeline management, and building robust relationships with key stakeholders including architects, designers, project managers, consultants, and end clients. Furthermore, the Executive will spearhead the sales approach during quotation and RFP stages, ensuring thorough understanding before resources are committed. The ideal candidate will embody strong sales leadership, demonstrating best practices in preparation, briefing, and internal alignment. They must possess a keen commercial awareness, understanding margin, cashflow, and risk, while coordinating with finance to align opportunities. Essential attributes include maintaining strong knowledge of products, market trends, and sustainability credentials. The successful candidate will also be expected to uphold the company’s values and professionalism, foster a positive sales culture, and rigorously comply with all health, safety, quality, and environmental procedures.
View DetailsCustomer Service Representative
Telford
£26,500
A growing furniture manufacturing and distribution company is strengthening its customer experience function to support continued growth in the UK & Ireland market. This expansion aims to enhance support for larger dealers, facilitate project growth, and improve overall operational performance. The Customer Service Representative role is central to the company's operations, acting as the primary link between dealers and the manufacturing teams. This position is vital for ensuring smooth order processing, proactive communication with dealers, and seamless coordination with Dutch manufacturing facilities. It goes beyond transactional duties, playing a crucial role in significantly enhancing the overall customer experience. Key responsibilities encompass comprehensive order management, from accurate processing and quote creation to monitoring progress and ensuring timely acknowledgements. The role also involves acting as the first point of contact for UK & Ireland dealers, providing clear updates, managing expectations, and escalating issues. Further duties include coordinating UK logistics and deliveries, liaising with production planning, managing warranty claims and product issues, and actively collaborating with internal teams on priority projects and continuous improvement initiatives. The ideal candidate will possess experience in customer service or order management, preferably within a B2B environment, and be proficient in using ERP systems such as Sage or SAP. Strong organisational skills, attention to detail, and confident communication abilities are essential. Candidates should demonstrate commercial awareness, a proactive problem-solving mindset, and the ability to remain calm under pressure. A team-oriented approach, professional demeanor, and comfort working in a cross-border environment (UK–NL) are also highly valued.
View DetailsWhat Our Clients Say
Trusted by leading companies in the furniture industry
"Over the past year Surtio have provided crucial support as we have evolved our business. We have undergone a complete re-brand and change in focus. This was supported by Surtio consultancy, who offered depth of industry knowledge and complete confidentiality when guiding and evaluating our supply chain. We also required new employees, with Rodney and Omar's willingness to understand our company structure, we found and attracted the right candidates and employed some important talent to grow our business."
David Hay
Managing Director
"Rodney has proven himself as having a 'sixth sense' when it comes to finding candidates who are suitable for Humanscale. He has an in-depth understanding of what we do and what we need. This undoubtedly puts him in a unique and advantageous position when compared to his peers. He is an extremely capable search professional who diligently profiles and selects candidates appropriate for the role. We highly recommend Surtio."
Tim Hutchings
President